Legal
Legal and privacy
The documents that govern our site, our care and your information. Written as plainly as the law allows.
Documents
Privacy policy
What we collect on our sites and apps, how we use it, and the choices you have.
ReadTerms of use
The rules for using mainstay.health, mainstaycare.com and my.mainstay.health.
ReadSMS terms
How our text messages work, and how to stop them at any time.
ReadNotice of privacy practices
How Whole Care uses and protects your health information, as HIPAA requires.
ReadNo Surprises Act: your rights and good-faith estimates
Your protection from surprise bills, and your right to a cost estimate before care.
ReadAccessibility statement
Our commitment to a site everyone can use, and how to tell us when something gets in the way.
ReadNondiscrimination and language assistance
We treat everyone fairly. Free help in your language is available.
ReadWhole Care membership terms
What your membership includes and how it works, including the notice that Whole Care is not insurance.
Read
Coming with the health plan in 2027
Transparency in coverage files
The price files federal law asks every health plan to publish.
From 2027
Summary of benefits and coverage
A standard summary of what the plan covers and what it costs you.
From 2027
Appeals and grievances
How to ask us to look again at a decision, and how we answer.
From 2027
Questions about any of these? Write to hello@mainstay.health and a person on our team will answer.